Please read these Terms & Conditions before registering or purchasing services from Celine’s Driving Academy (“the School”).

1. Registration and Payment

Students must provide complete, accurate and current registration information, including their contact details and driver’s licence information, and notify the School of any changes.

Full payment is required before the first lesson unless the School has approved an installment arrangement.

For Beginner Driver Education (BDE) packages, payment may be made in two installments when arranged with the School: 50% at registration and the remaining balance before in-car training begins.

The School may pause future services while an agreed payment is overdue. Any additional services or fees must be discussed and agreed upon before they are provided or charged.

2. Lesson Locations and Home Pickup

The School’s primary meeting area for in-car lessons is Greenboro, Ottawa, and the surrounding areas. Lessons begin and end at a location agreed upon with the School before registration.

Home pickup and drop-off are not included as a standard part of a lesson or package.

Students who require transportation to and from their home must contact the School before booking to confirm whether this can be accommodated. Availability depends on the student’s location, the instructor’s schedule and operational availability.

Additional pickup or drop-off fees may apply. Any additional fees and the agreed transportation arrangements will be confirmed before booking.

3. Cancellation, Rescheduling and No-Shows

Students must give at least 24 hours’ notice to cancel or reschedule an in-car lesson.

Cancellations with less than 24 hours’ notice, failure to attend, or inability to participate because the student does not have the required valid driver’s licence may result in a charge of $45 per scheduled hour.

If a prepaid lesson is deducted to cover this charge, the School will explain the adjustment. The student will not be charged twice for the same missed time.

Genuine emergencies may be considered individually. Students should contact the School as soon as possible.

4. Driver’s Licence, Corrective Lenses and Readiness

Students must bring their valid original physical driver’s licence to every in-car lesson and road-test service. Photographs, screenshots and photocopies are not accepted as substitutes.

Students must comply with all licence conditions, including wearing prescribed glasses or contact lenses when required. Students must wear suitable footwear for driving.

The instructor may postpone or end a lesson if the student cannot legally or safely participate, including because of impairment, illness, extreme fatigue or failure to meet licence conditions.

Where the student’s failure to meet these requirements prevents a scheduled lesson from proceeding, the cancellation or no-show policy may apply.

5. Attendance, Punctuality and Conduct

Students must arrive on time and be ready to begin their lesson. Late arrival may shorten the lesson without reducing its scheduled price, as the instructor may have other appointments afterward.

Students must treat instructors, staff and other road users respectfully and follow all safety instructions.

Abusive, threatening, discriminatory, harassing, dishonest or unsafe behaviour is not permitted. Alcohol, cannabis or other substances that impair driving must not be used before or during lessons.

The instructor may end a lesson immediately when necessary for safety. Serious or repeated misconduct may result in termination of enrolment. Any remaining balance or refund will be assessed under the refund policy and applicable law.

6. Cancellations or Delays by the School

The School may cancel, postpone or reschedule a lesson or road-test service because of instructor illness or emergency, unsafe weather or road conditions, vehicle malfunction, DriveTest disruption or other circumstances beyond its reasonable control.

When the School cancels an in-car lesson, the student will not be charged a cancellation fee or lose the affected lesson hours. The School will work with the student to arrange another suitable appointment.

If an instructor arrives late, the School will arrange for the missed instructional time to be provided.

7. BDE Program Requirements and Completion

The BDE program includes:

• 20 hours of online theory instruction;
• 10 hours of online homework or independent learning; and
• 10 hours of private in-car instruction.

Students must complete the required online component and achieve a minimum online passing grade of 80% before beginning in-car training.

All required program components must be completed within 12 months of the student’s recorded course start date. The School recommends completing the online portion within the first nine months to allow enough time to complete in-car training within the 12-month deadline.

In-car instruction is limited to a maximum of two hours per student per day.

Students must complete all required instruction, assessments, documents and payments before the School can process BDE completion certification.

Completing the BDE program does not guarantee success on a government road test or a particular insurance discount. Insurance eligibility and discounts are determined by the student’s insurer.

Students who require official proof of BDE completion may request a Driver’s Licence History through ServiceOntario.

8. Scheduling and Student Responsibilities

Students are responsible for completing their online studies promptly, requesting in-car training with sufficient time remaining, supplying required documents and responding to scheduling communications.

In-car lessons are subject to instructor and vehicle availability. Students should provide reasonable scheduling flexibility.

Course purchase or completion of the online component does not guarantee an immediate lesson start date or a particular instructor, day or time. Requested or estimated dates are not confirmed appointments until agreed upon by the School or instructor.

Students should contact the School well before their BDE completion deadline. The School cannot guarantee that all remaining lessons can be accommodated at short notice when a student delays requesting or attending training.

If a student is approaching the completion deadline, they must contact the School promptly to discuss available options. Certification, expiry and any refund eligibility remain subject to program requirements, the circumstances of the case and applicable law.

9. Quick Way In-Car Training

The Quick Way option is available for an additional $150 and is intended to complete the 10 hours of BDE in-car instruction within six weeks of an agreed in-car start date.

Availability must be confirmed with the School before this option is purchased. The six-week period begins on the agreed start date, not the registration or payment date.

Students must first complete the required online component, provide all necessary documents, pay the required balance and offer sufficient availability to attend the agreed schedule.

Student-requested cancellations, missed lessons or restricted availability may affect completion timing.

If the School cannot meet the agreed Quick Way schedule for reasons attributable to the School, it will discuss a revised arrangement with the student or refund the Quick Way surcharge if the student does not accept the revised arrangement.

10. Road-Test Services

Road-test vehicle use, preparation lessons and transportation are included only when expressly stated in the purchased package or booking confirmation.

Students must provide accurate road-test details and a copy of their DriveTest appointment confirmation when requested. Vehicle and instructor availability must be confirmed before the student relies on the School for a road-test appointment.

Students are responsible for their valid licence, eligibility to take the test, required documents, corrective lenses and any DriveTest or Ministry fees unless explicitly included in their package.

Changes to a road-test date, time, location or test type must be reported to the School immediately. The School cannot guarantee availability for a changed appointment.

DriveTest may cancel, delay or refuse a test for reasons outside the School’s control. Any fee for additional instructor time, another vehicle booking or a subsequent appointment will be explained and agreed upon before that additional service is booked.

Purchase of a road-test package does not override safety requirements. An instructor may refuse use of the School’s vehicle where there are reasonable safety concerns about the student’s ability to operate it. The instructor will explain the concern, and any unused service balance will be assessed under the refund policy and applicable law.

11. Traffic Violations

Students are responsible for traffic violations they commit while driving a School vehicle, including fines or penalties legally attributable to their driving.

If such an amount is charged to the School or vehicle owner, the School may request reimbursement from the student and provide supporting details.

Students are not responsible under this clause for violations caused by the instructor, School or vehicle owner. Nothing in this clause transfers a legal responsibility that cannot lawfully be transferred.

12. Refunds and Unused Services

Lessons already completed and services already provided are non-refundable, except where a refund is required by law.

Refund requests must be submitted to the School within 30 days of purchase and will be reviewed individually. After 30 days, refunds are generally not offered, subject to applicable law.

Where a refund is approved, the School will explain how the refundable balance is calculated, taking account of services already provided and valid outstanding charges. The School will not impose an undisclosed administrative fee or an arbitrary deduction.

Online access, unused lessons and partially completed packages will be assessed according to the services supplied, the terms disclosed at purchase and applicable law.

This policy does not restrict any cancellation, refund or other rights available under applicable consumer-protection law.

13. Prices, Package Details and Website Errors

Students should review the price, lesson duration, package inclusions and meeting arrangements before purchasing.

Optional services and additional charges must be disclosed and agreed upon before they are booked.

The School may correct obvious pricing or description errors. If a material error affects a purchase, the School will contact the student to explain the correction. The student may accept the corrected arrangement or receive a refund for the affected service that has not been provided.

Future price changes do not change the price of an already confirmed purchase unless the student agrees to a different service or arrangement.

14. Privacy and Student Information

The School collects and uses student information to administer registration, payments, scheduling, instruction and BDE completion certification.

Relevant information may be shared with assigned instructors, necessary service providers and authorized government bodies where required to deliver or administer the program, subject to applicable privacy law.

The School does not sell student personal information. Student photographs, testimonials or other identifying material will not be used for advertising without appropriate consent.

Students should contact the School with questions about their information or to request corrections to inaccurate records.

15. Ontario Law and Consumer Rights

These Terms & Conditions are governed by the laws of Ontario and the applicable laws of Canada.

Nothing in these terms excludes or limits rights, remedies or responsibilities that cannot lawfully be excluded or limited.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay or failure by the School to enforce a provision does not waive its right to enforce that provision later.

16. Updates and Contact

The School may update these terms for future registrations and purchases. Material changes affecting existing purchases will be communicated and handled in accordance with applicable law; posting revised terms does not automatically change an existing agreement.

For questions about registration, payments, scheduling, meeting locations or these Terms & Conditions, please contact:

Celine’s Driving Academy
Phone: +1 613-909-0102
Website: https://celinedriving.ca

Student Acknowledgment

I have read and agree to the Terms & Conditions.